Highlights from Wikis: Managing, Marketing, and Making them Work
- Use wikis for internal library communication, collaborative tools for larger organizations (and reach out to users).
- Must define a purpose for the wiki or a problem it can solve.
- Built a reference wiki to maintain internal docs; using Biz Wiki for business subject guide.
- Pick the right solution - see http://wikimatrix.org to choose the platform that’s right for you!
- Choose between local hosting over remote - local hosting allow for total control.
- Provide ample help pages for wiki
- Harvest initial content from blog entries, manuals, docs stored on network, etc.
- Encourage others to add content - won’t work without group buy-in
- Let others add content!!!
- Provide even MORE help.
- Add desirable content - specific guides for course assignments, etc.
- Measure Use - review statistics to guide future content creation.
- Explore new ways to use wiki, experiment with media, chat, etc.
- Spammers WILL find a way to hack your wiki and post crapola - may have to resort to approval of registrations.
- 20% of users will do 80% of work.
- Wikis Wikis everywhere, here a wiki there a wiki, everywhere a wikiwiki - thinking that consolidation is a good thing… One wiki to rule them all.
- Wikis are never done - isn’t a static doc, maintain links, pages, and articles to keep wiki relevant.
April 8, 2008 | Filed Under CIL2008 | Leave a Comment
Highlight’s from Lee Rainie’s Keynote at CIL2008
- There have been massive changes in web consumption since 2000 - 75% of adults now use internet, 54% have broadband at home, 78% own cell phones. Wireless access is brining back email back in vogue (really?).
- Cloud computing changing everything, much more reliance on web for data storage, scheduling, etc. As long as all devices can access the content, the storage method is not important to user.
- 58% of teens have online profiles on Social Network platforms versus 37% of adults.
- 33% of college students keep blogs and post regularly/54% read blogs
- 12% of online adults have a blog/35% read them
- 62% of 18-30 yr. olds have visited public library in past year - largest group next to 31-42yr. olds at 59%
- Those who visit libraries tend to come from higher income homes, have more education, and are avid users of the Internet and have broadband access.
- Only 13% go to public library to obtain information and recommendations - young adults, 18-29 more likely to go than others.
- Once at library - 69% of users get help from staff, 68% used technology adn 38% recieved one on one instruction, 58% sought reference materials, 42% used newspapers/magazines. 64% were “very successful” in getting help.
- Minorities and young people more likely to plan future visits. Young people have recent positive experiences in libraries - influences decision to continue “patronage.”
- Regular users will keep coming back - very satisified with levels of service.
- “Your patrons are happy and some are zealous advocates. This is teh era of consumer evangelists and you have an abundance of them.”
- “Your un-patrons are primed to seek you out. …the people who might be more dependent on libraries for help area aware of what you offer and your special skills.”
- Era of social networks - “Aspire to be a node in people’s social networks.” People turn to smartest people in their networks to get information and help.
- “Offer your expertise in new literacies.”
April 7, 2008 | Filed Under CIL2008 | Leave a Comment
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